Public Information Officer
City of Tempe
In November, Tempe Fire, Medical and Rescue Department and Tempe St. Luke’s Hospital launched the Patient Advocate Services Program. The goal of the pilot program is to provide patient-centered care and medical management services to certain chronically ill residents while reducing costs.
The Patient Advocate Services program is designed to help frequent emergency services clients while reducing costs and increasing coordination among healthcare providers. The program is unique to the Valley in identifying and assisting residents who could benefit from additional medical education, coaching and resources. The Patient Advocate Services team consists of a Tempe Fire, Medical, Rescue Department paramedics and a registered nurse from Tempe St. Luke’s Hospital. They have also partnered with local Tempe physicians to link patients lacking primary care to doctors. The program currently has 33 Tempe residents enrolled.
“The program has made a positive impact on their overall healthcare while reducing costs and increasing efficiency in healthcare delivery,” said Darrell Duty, Tempe Deputy Chief of Medical Services. “We have identified several issues such as hypertension and diabetes, and have partnered with their physicians to address and improve these issues. We have found there is a certain population in Tempe that our crews interact with almost on a daily basis through the 911 system, so it made sense to work in a more efficient and collaborative manner by visiting with them proactively before they feel the need to call 911.”
In December, patient advocates visited 20 homes, made 26 patient follow-up visits and 10 physician contacts. The program also includes hospitalized patient visits, patient care records management, mental health and substance abuse referrals and patient medication research.
For information, visit www.tempe.gov/fire.
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