Project Descriptions

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The following projects have been identified by City departments to advance the Council Priorities.  Strategic Management Interns will advance community priorities by contributing and applying their classroom experience with their skills, knowledge, and abilities to the following projects:

Fall 2019

Project: Building Safety’s Website Quality Improvement
Council Priority:
Strong Community Connections
Performance Measure 2.04 Quality of City Website

Implement framework/site plan established to support and develop a clear and organized navigation of the Building Safety website.  The systematic approach of eliminating duplication and creating simplification will include updating can creating applications and forms through the website platform to improve performance for user but specifically the end user and for ADA compliance.  In addition, site improvement reports will assist to ensure correct links, context, grammar and spelling are properly incorporated.

Project: Use of Force Data Visualization Deliverables
Council Priority: Strong Community Connections
Performance Measure 2.06 Police Encounter Satisfaction

Assist with the review, analysis, and interpretation of the Use of Force data for the open data portal, and overall departmental use. The intern will provide extensive literature support from national to local levels, and work in collaboration with Police SPARC analysts to create a visualization template that will serve as the foundation for a story map to accompany the release of the dataset on the portal. Additionally, the project will explore any relationships between Police Encounter Satisfaction and Use of Force benchmarks, and its potential to effectively increase transparency within the community.

Project: Enhancing Community Engagement in the City’s Budget Process
Council Priority: Strong Community Connections
Performance Measure 2.11 GFOA Certificate of Achievement

This project will focus on two areas:

  1.  Research, plan and develop an enhanced budget process that connects Tempe youth to the annual budget process. This project would develop a pilot program to be incorporated into a school club/program that would enable youth to learn budget concepts, terms, and how the City budget is developed. In addition, the youth may develop a budget or be provided appropriation to develop and implement a budget. Research would need to be conducted on other similar programs and determining how to best incorporate into the City’s budget process and the Tempe high school system.
  2. Work with Equity in Action to develop a program to facilitate under-represented segments of the City’s population to participate in the annual budget process.  The in-person and on-line public budget forums only attract a small segment of the City’s population. This portion of the project would involve research into other programs across the county that have been successful in engaging under-represented populations into the budget process. In addition, working with Equity in Action to utilize their knowledge and resources to assist in the development of the program.

Project: Disability Social Inclusion Metric Development and Data Refinement
Council Priority:
Quality of Life
Performance Measure 3.13 Social Inclusion (T-DIP)

Assist in identifying metrics related to disability, inclusion, and access to refine the data for a self-assessment matrix that increase inclusion and access of people with disabilities. There are two metrics per 10 areas and data collection methods, process and measurements require refinement.

Project: Community Health and Well-Being: Index Scoring and Data Collection
Council Priority:
Quality of Life
Performance Measure 3.34 Community Health and Well-Being

Continue the work to develop the scoring system for the index and collect and compile data for the indicator baselines.  Determine the overall index baseline score for Tempe, based on the index scoring system and compiled indicator baselines.  Assist in determining the highest area of need and make recommendations on which indicator(s) should be focused on for the largest return on investment.  Update and create the performance measure worksheet. 

Project: Customer Relations Management Data-Base Implementation
Council Priority: 
Financial Stability & Vitality
Performance Measure 5.01 Overall level and quality of business services provided

This project will assist the Economic Development Office by coordinating the implementation of a new client relations data base tool.  This customer-service tool will assist staff with tracking economic development projects, business visits, and overall client activity. It will also allow management and staff to find information about current and previous clients quickly and easily. The intern will set-up the data base, enter data, develop a user’s guide, consult with software vendor, and create standardized reports. Intern may participate in business visits or project tours as their availability allows.

Previous Project Descriptions

 

Spring 2019 

Project: Analyzing Customer Surveys to Guide Community Outreach and Education Programs
Council Priority:
Safe and Secure Communities
Performance Measure
1.04 Quality of Local Fire Services

This project will focus on designing and collecting data from Customer Satisfaction Surveys to analyze for future web design and education opportunities. The project will focus on taking customer surveys for Fire Medical Services and Risk Reduction for analysis, identify areas for improvement, and create a databank to better utilize the information. The second phase will take the analysis from the surveys and implement new web design for the department to market and inform the public. The goal of the we design is to increase/improve ease of navigation of the site and better educate on the services the department provides.

Project: Telecommunications
Council Priority:
Safe & Secure Communities
Performance Measure:
1.27 Infrastructure and Assets

This internship provides the opportunity to learn and to contribute to the impact that Geographic Information System (GIS) has on city telecommunications through collaboration with professional Network Engineers and Technicians.  The intern will conduct field visits with city technicians to reconcile existing GIS data to new GIS platform, including data from new projects.  This project supports city infrastructure and promotes safety with property developments.

Project: Showcasing Tempe - A Season of Photos
Council Priority:
Strong Community Connections
Performance Measure(s): 
2.04 Availability of City Information; and, 2.21 Quality of City Website

Tempe’s website and social media sites are top information sources for our community. Both rely heavily on photography, especially since people read less today. This internship would help us capture the energy and beauty of our community. The intern would take photos of Tempe’s parks, spring special events and people in our community. The goal would be to use these photos to highlight our brand, to gain photos that reflect the diversity of our community and to use these photos in social media this year, in city materials and to promote these events in the future. (Online portfolio required at interview.)

Project: Digital Government & Community Engagement
Council Priority:
Strong Community Connections
Performance Measure:
2.15 Feeling Welcome to Participate in City Decision-Making

Research the best practices of digital government to promote engagement with Tempe's Strategic Plan and to advance Tempe's inclusive, equitable community connections. Document the best practice digital platform(s); propose a plan for leveraging tools; and, design a framework to implement a pilot engagement with Tempe Accelerates.

Project: Performance Portal Enhancement
Council Priority:
Strong Community Connections
Performance Measure: 2.15 Feeling Welcome to Participate in City Decision-Making

Strong writing/communication skills will be key to creating stronger content and community connection to Tempe’s performance portal; draft recommendations and options for dashboard content to promote ease of understanding; may include conducting focus groups with stakeholders for feedback; develop standardization, consistency, style guide for the performance measure process; conduct research on best practices for strategic management processes.  

Project: Equity in Achievement - Data Visualization Project
Council Priority:
Quality of Life
Performance Measure:     
3.06 Quality Early Learning;3.07 3rd Grade Reading Assessment; 3.08 High-School Graduation Rate; and, 3.09 Post-secondary certificate or Degree

This project will serve to create a dashboard that will assist in disaggregating data to identify specific populations who may not be achieving at equitable rates to their peers. This information is critical to city staff and community partners in helping to inform program and project implementation.

Project: Disability Social Inclusion Metric Development (Continuation)
Council Priority:
Quality of Life
Performance Measure:
3.13 Social Inclusion (T-DIP)

Assist in identifying metrics related to disability, inclusion, and access to create a self-assessment tool and goals that increase inclusion and access of people with disabilities to City services such as programs, activities, events, mission statements, communication, transportation, recreation, employment, etc. 

Project: Patient Advocate Services (PAS) (Continuation)
Council Priority:
Safe & Secure Communities
Performance Measure:
3.32 PAS Graduation Rate

Research and data analysis of current PAS assessments. Data to be analyzed: 1) Reduction of 30-day readmission rates; 2) Care Plan Development; 3) Decrease in non-emergent ambulance transports; 4) Reduction of Emergency Room Visits; 5) Patient Satisfaction; 6) Initiation of Behavioral Healthcare Services; 7) Community Resource Referrals; 8) Fall Risk Reduction; 9 )Reduction in Medication Errors; 10) Transitional Care Placement for Seniors; 11) Veterans Served by Veteran Affairs’ Tele-Med Program; and, 12) Veterans enrolled in VA Benefits.

Project: Community Health & Well-Being Metrics
Council Priority:
Quality of Life
Performance Measure:
3.34 Community Health & Well-Being

Assist in identifying metrics and self-assessment tools related to participation in recreational and cultural activities as it relates to emotional and physical wellness. Statistics have shown that a lack of physical activity has contributed to health-related illness in youth and adults. Specific tasks include analyzing department activities in comparison cities and calculating per capita ratios of opportunities and amounts of participation. Collaboration with the Department of Public Health will be important to identify the statistical information and the health conditions in Tempe to connect the benefits and effect of activities in lowering health risks in youth and adults.

Project: 3D Digital Urban Models
Council Priority:
Sustainable Growth & Development
Performance Measure
4.10 Urban Core Vision

As development intensifies, two dimensional models of the urban core, which do not consider height, limit the ability to evaluate the potential impacts of proposed developments, or changes to existing city code. This poses challenges for land use, public safety and living asset planning (to name a few). Using GIS, the goal of this project is to research best practice approaches for creating and maintaining 3D digital urban models, documenting the process for creating building footprints which incorporate setback and height standards, and to create a pilot building dataset for the Urban Core. 

Project: IgCC Green Building Education and Certification Program (Continuation)
Council Priority:
Sustainable Growth & Development
Performance Measure:
4.18 Community Energy Goal

Continue to compile and create proposed amendments of the lgCC suitable for council review and approval as a basis for establishing a Green Building Education and Certification Program for the City of Tempe and its developers, business and homeowners. Extend research to expand and develop recommendations for the launching LEED and IgCC compliance, incorporating a compliance representative, offering incentive programs and striving for highest level of LEED to show Tempe's commitment to sustainable growth and development.