Know Your Rights Under Title VI
The City of Tempe, under Title VI of the Civil Rights Act of 1964 and related statutes, must ensure that no person in the City of Tempe shall, on the grounds of race, color, national origin, sex, disability and age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any federally funded program or activity it administers. Additional protections are provided by Tempe City Code, Chapter 2, Article VIII – Anti Discrimination Ordinance.
Any person who believes that they have been aggrieved by an unlawful discriminatory practice may file a complaint with the appropriate contact below:
Public Transit Issues
Customer Rights and Grievances – Passengers using federally funded public transit should have equal access, seating, and treatment. Complaints for non-compliance with Title VI and related statutes may be lodged with Valley Metro Customer Service at 602-253-5000 (TTY 602-261-8208). Complaints that customer service receives are documented and assigned to the appropriate transit staff for investigation in accordance with federal standards. After processing the complaint, customer service will respond to the complainant and, if warranted by the investigation, take appropriate action. The City of Phoenix Public Transit Department is responsible for monitoring this process and completed reports.
City of Tempe Engineering & Transportation Projects
Submitting a Title VI Complaint:
This complaint must be filed in person or via US Mail within 180 calendar days of the alleged act of discrimination or the date when the alleged discrimination became known to the complainant(s), or where there has been a continuing course of conduct, the date on which the conduct was discontinued or the latest instance of the conduct.
Title VI Poster (PDF)
2019 Annual Report (PDF)City of Tempe Anti-Discrimination Ordinance (Link)