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About 9-1-1 Testing

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The testing process evaluates applicants to find the best Police Communications Dispatcher applicants. The phases of the testing process are noted below.

Application Process: The process begins by obtaining and completing an online application during application windows.

Orientation & Multiple Choice Aptitude Assessment: Applicants who apply and meet minimum qualifications will be invited to attend an Orientation which provides an overview of the benefits and duties of a Communications Dispatcher. Applicants will also be given an Multiple Choice Aptitude Assessment which can take up to 2 hours to complete. Applicants who achieve a score of 70% or higher will be scheduled to take the CritiCall Assessment. Applicants must bring a completed Background Questionnaire to the Orientation.

CritiCall Assessment: This is a computer based assessment which measures your ability to perform in the role of a 9-1-1 dispatcher.  Areas assessed include decision making, data entry speed and accuracy, call summary, cross-referencing, memory recall of information, prioritization, map reading and sentence clarity. For more information on the CritiCall assessment, click here.

Panel Interview: The most qualified applicants will be contacted and scheduled for a panel interview. Those who successfully pass the panel interview will move on to the Background Interview and be invited to sit with a 9-1-1 dispatcher for a portion of a shift.

Background Interview: Applicants that are recommended from the panel interview will be scheduled for an interview with a background investigator who will interview the applicant and complete a thorough review of the candidate's life.

Polygraph Examination: Qualified applicants will be scheduled for a polygraph examination after the background interview.

Fingerprinting and FBI Background Check: Applicants will be fingerprinted and a full FBI Background Check will be completed on each applicant.

Interview with the Bureau Manager: Applicants will be scheduled for an interview with the Bureau Manager and/or Training Cooridnator.

Interview with the Chief of Police: Applicants will be scheduled for an interview with the Chief of Police and/or Bureau Director.

Psychological Evaluation: Applicants that are given a conditional offer of employment will be scheduled for a psychological evaluation. This evaluation ensures the candidate is prepared for a successful career as a Police Communications Dispatcher.

Drug Screen: Applicants who successfully complete the psychological evaluation and are offered employment will be scheduled for a drug screen, at our expense, for examination.

Out-of-State Applicants: Out-of-state applicants will be contacted individually to schedule the phases of the hiring process over a two or three consecutive day process. This is done to minimize travel for the applicant. Out-of-state applicants must successfully complete each phase to move on in the process.