Manage Your Alarm Permit Online

Registered alarm users can conveniently renew permits, make payments, and update account information online.  Sign in to your permit account to get started.

• Online renewals are available only after you receive an annual verification notice from the Alarm Unit. These notices are typically sent 30 days prior to your permit’s expiration date.

• If you have an alarm user permit number but have not yet set up online access, please email the Alarm Unit at alarm_program@tempe.gov for instructions.

• Payments cannot be accepted over the phone.

• See the False Alarm Fine Schedule regarding fine assessment for false alarm response by the Tempe Police Department.

Update Your Alarm Permit Contact Information

You can make changes to your permit account, at any time, online.  Click here to sign in to your permit account.  If you do not have access to a computer or the internet, please submit any changes to:

City of Tempe
Alarm Unit
P.O. Box 5002 MS 05-1
Tempe, AZ  85280-5002

Alarm Permit Renewal

Alarm permits must be renewed and updated annually. Permits expire one year from the date of issuance, and a renewal notice will be sent approximately 30 days prior to the expiration date.

• Residential permits currently have no annual renewal fee; however, renewal is still required.
  
  
• Business permits require an annual renewal fee of $15.

Go Paperless

The Alarm Unit is moving to paperless billing and correspondence to support sustainability and provide faster, more convenient access to your information.

Customers with an email address on file will continue to receive electronic communications.  There are two ways you can go paperless:

1. To update your preferences, log into your account, select Update/Renew, and check the box for “Email all of my correspondence to me” or
   
   
2. You can also request paperless service by emailing alarm_program@tempe.gov.

False Alarm Fine Schedule

The City of Tempe has established a False Alarm Fine Schedule to address repeated false alarm activations. Fines are assessed based on the number of false alarms within a 365-day period. For detailed information regarding penalties and associated costs, please refer to the schedule below.

False Alarm Fine Schedule

Unpaid False Alarm Fines

If a false alarm fine is accessed, payments must be received by the due date listed on the invoice. Failure to submit payment on time may result in your account being referred to a collection agency and the assessment of additional fines and/or fees.

If you receive a false alarm notice that you believe was issued in error, you have the right to appeal.  Appeals must be submitted in writing within 15 days of receiving the notice.

To file an appeal:

1. Complete the False Alarm Appeal Form
   
   
2. Include any supporting documentation
   
   
3. Submit your form and documents to the Alarm Unit (see form for details)

Online False Alarm Awareness Program

If you own a registered alarm system in the City of Tempe, you have the chance to save money on false alarm fees.  By completing the False Alarm Awareness Program, you can earn a certificate that waives $50 off a false alarm invoice.

 The program is simple:

• Take a short online tutorial
• Complete a quick quiz (you can retake it as many times as you need)

✔️ You’ll receive one certificate per 365 days, and it will remain valid for one year.

Sign in to your permit account to get started.  You will need your account/permit number and password.  If you do not have the information, please email the Alarm Unit at alarm_program@tempe.gov.

Cancel Your Alarm Permit

If you have moved from your home or business or your alarm system has been disabled, please send written confirmation to the Alarm Unit:

• Email: alarm_program@tempe.gov
• Fax: 480-350-8206
• Mail (see address below)

City of Tempe
Alarm Unit
P.O. Box 5002 MS 05-1
Tempe, AZ  85280-5002

Please include your permit number in the correspondence.  It is not possible to cancel your permit through the online portal.  The request must be in writing.

Payment Mailing Address

City of Tempe
Police Department Alarm Unit
P.O. Box 52141
Phoenix, AZ  85072-2141

Please make checks and/or money orders payable to City of Tempe.  DO NOT SEND CASH.

If you are unable to mail in your payment(s), you may appear in person, at Tempe Police Department Headquarters located at 120 E 5th St, Tempe, AZ  85281.  You may also pay online. 

Please Note: If you have an alarm user permit number but have not yet accessed your account online please contact the Alarm Unit via email to have the account set up for online access.

We accept Visa, MasterCard, Discover and American Express online.