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Important Update:
Tempe passed new rules for bike and scooter riders, find out what you need to know here.

Start, Transfer or Stop Service

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Start or Transfer Service 

To start or transfer service, call Customer Services at 480-350-8361, Monday-Friday, 7:00 a.m. to 5:00 p.m., except city holidaysA minimum of 24 hours advanced notice is required to make changes to service.  Please see additional information below regarding any required information, deposits or fees.

Renter Required Information:  

  • Copy of Lease
  • Deposit: When starting service, all residential renters are required to pay a $150.00 refundable deposit. 
    • Deposits are automatically applied back to the utility account after 12 consecutive timely payments have been posted to the account or when the account is closed, whichever comes first.
  • On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed. 
  • Fee: There will be an administrative turn-on fee of $30.00 plus tax to establish an account.

Homeowner Required Information

  • Property address
  • Mailing address
  • Phone number
  • Account holder's name
  • Applicable deposit or title company and escrow number
  • Deposit:  Homeowners who provide the name of their title company and escrow number will not be charged a deposit. If a prior delinquent account history has been established, a $150.00 refundable deposit will be required.
    • Deposits are automatically applied back to the utility account after twelve timely payments have been posted to the account or when the account is closed.
  • On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed.
  • Fee: There will be an administrative turn on fee of $30.00 plus tax to establish an account.

Stop Water Service

Requests to stop service must be made at least one business day prior to requested close date on the account (Monday-Friday). Call Customer Services at (480) 350-8361 to schedule disconnection of service and provide a forwarding address for the final bill.  Customers remain responsible until we receive their request for termination.  There is no fee to terminate service.