Start or Stop Service

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Start Water Service

To start, stop or transfer service call Customer Services (480) 350-8361 Monday through Friday, 7am to 5pm except holidays.  A minimum of 24 hours advanced notice is required to make changes to service.
 
Residential Customers
A minimum of 24 hours (Monday through Friday except holidays) advanced notice is required to turn on utility service. 
           
Homeowner
Required Information
  Property address
Mailing address
Phone number
Account holder's name
Applicable deposit or title company and escrow number
Deposit
  Homeowners who provide the name of their title company and escrow number will not be charged a deposit.  If a prior delinquent account history has been established, a $150.00 refundable deposit will be required.  Deposits are automatically applied back to the utility account after twelve timely payments have been posted to the account or when the account is closed. On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed. 
Fee
  There will be an administrative turn on fee of $30.00 plus tax to establish an account. 
     
Renter
     
Required Information
  Copy of lease
Deposit
  When starting service, all residential renters are required to pay a $150.00 refundable deposit. After 12 consecutive timely payments are made on the utility account the deposit will be automatically applied back to the account on the thirteenth bill, or the final bill, whichever comes first.  Deposits are automatically applied back to the utility account after twelve timely payments have been posted to the account or when the account is closed. On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed. 
  Fee
  There will be an administrative turn on fee of $30.00 plus tax to establish an account. 
       
Commercial Customers
A minimum of 24 hours (Monday through Friday except holidays) advanced notice is required to turn on utility service. 
Deposit
  Commercial customers who provide a title company and escrow number or who have an established previous acceptable account history will not be charged a deposit.  All other commercial customers will pay a deposit of $300.00 or double the average bill for the property, whichever is higher.  Deposits are automatically applied back to the utility account after twelve timely payments have been posted to the account or when the account is closed.  On closed accounts, refunds and any other final credits will be mailed out two weeks after the account is closed. 
 
Hydrant Meter Deposit
    
An $850.00 deposit is required to set up a hydrant (construction) meter account. The deposit will be applied towards the final bill and any applicable refunds will be mailed out within two weeks after termination of service. 
 

Stop Water Service

Requests to stop service must be made at least one business day prior to requested close date on the account (Monday through Friday). Call Customer Services at (480) 350-8361 to schedule disconnection of service and provide a forwarding address for the final bill.  Customers remain responsible until we receive their request for termination.  There is no fee to terminate service.