Please review the information below for a listing of fees that may apply to your utility bill. If you have any questions pertaining to these fees, please contact Customer Services at 480-350-8361 or email@example.com .
A 1% delinquency fee will be assessed on all amounts past due one day after the due date. A delinquency fee of $15.00 plus tax will be assessed on any past due balance 36 days after the due date, and a "Service Suspension Notice" will be mailed. Service will discontinue when payment is 50 days past due. Call our Customer Service representatives at (480) 350-8361 to make a payment or an arrangement and avoid an interruption of service.
Checks are presented to our banking facility two times before they are returned for insufficient funds. A $25.00 plus tax returned check fee will be charged for any unpaid check. Payment for a returned check must be made in the form of cash, cashiers check, credit card or money order.
If the returned check was payment for a deposit or delinquent account upon which a Service Suspension Notice was issued, service will be discontinued without further notice. If this occurs, all amounts due (including payment of the current month’s bill, required deposits, and all applicable service charges) must be paid in full in order to have service reinstated.
Many homeowners are unaware that they are responsible for both the main water line that runs from their home to the City's water meter and the main sewer line that runs from their home to the City's sewer main. If these lines become clogged, collapse or otherwise fail to operate, the homeowner is responsible for any necessary repairs, which can cost thousands of dollars.
The City of Tempe created the Service Line Protection Program (SLiPP) to help ease this financial burden for homeowners, and you may be eligible to enroll. For a low monthly fee, SLiPP provides homeowners with financial assistance in the event of costly water and sewer line repairs. For more information, click here, call 480-858-SLIP (7547) or e-mail firstname.lastname@example.org.