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Important Update:
Tempe passed new rules for bike and scooter riders, find out what you need to know here.

Customer Services

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Welcome to the City of Tempe's Customer Services Division.  Services include utility billing for water, sewer and solid waste.

Customer Service Assistance 480-350-8361

Start, Stop or Transfer Service

To start, stop, or transfer service call Customer Services  (480) 350-8361 (a minimum of 24 hours advanced notice to make changes to service is required). 

Click here for more information.

If you have a question about trash 
pickup, call the Field Services Division at 480-350-8265 or click here for additional Recycling, Trash, & Bulk Pickup information.

Pay Your Bill

PayUltilityBill

If you have questions regarding your bill or would like to report a problem with your service, please email customerservices@tempe.gov or call (480) 350-8361 during regular business hours (7am to 5pm, Monday through Friday except holidays). 

Additional Payment Options and Drop Box Locations

Location and Hours

Our office is located at 20 E. Sixth Street, First Floor, on the northeast corner of Mill Avenue and Sixth Street, just west of City Hall (map).

Hours are from 7am to 5pm Monday through Friday except holidays.

Mailing Address for Payments:
     City of Tempe- Customer Service
     PO Box 90050
     Prescott, AZ 86304-9050

 

 

Water leaks or main breaks should be reported to the Customer Support Line at 480-350-2837.

Together Tempe is a voluntary utility donation program that allows Tempe residents to help neighbors in need.  Visit Together Tempe for more information.

Holidays Observed (offices are closed):
January 1, 2019
January 21, 2019
February 18, 2019
April 1, 2019
May 27, 2019
July 4, 2019
September 2, 2019
November 11, 2019
November 28-29, 2019
December 25, 2019

Assistance for the Deaf:
If you are Deaf or have a speech limitation, you can reach our TTY at (480) 350-8400.

Or contact is via 7-1-1.

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