Online City Forms

In a continuing effort to better serve our customers, the City of Tempe Taxpayer Problem Resolution Officer (TPRO) has developed this survey to independently measure the performance of the Tax & License Division.  Please assist us by responding to the following questions.

1

Please rate the following:

 *

Please rate the following:

	Yes	No	N/A
Was service provided promptly?	Please rate the following:	Please rate the following:	Please rate the following:
Were verbal instructions understandable?	Please rate the following:	Please rate the following:	Please rate the following:
Were written instructions understandable?	Please rate the following:	Please rate the following:	Please rate the following:
Were our responses consistent?	Please rate the following:	Please rate the following:	Please rate the following:
Did our staff explain our process adequately?	Please rate the following:	Please rate the following:	Please rate the following:
Did our staff offer you suggestions or alternatives if difficulties arose?	Please rate the following:	Please rate the following:	Please rate the following:
Was our automated telephone service helpful?	Please rate the following:	Please rate the following:	Please rate the following:
Was our website helpful?	Please rate the following:	Please rate the following:	Please rate the following:

2

How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?

 *

How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?

	5	4	3	2	1	N/A
Helpfulness	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?
Knowledge	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?
Timeliness	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?
Overall Service	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?
Friendly/Courteous	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?	How would you rate the quality of service provided by our staff (5=Excellent, 1=Poor)?

3

How does our service compare to other cities and/or the State (5=Excellent, 1=Poor)?

 *

How does our service compare to other cities and/or the State (5=Excellent, 1=Poor)?

5

4

3

2

1

N/A

4

Comments or suggestions about our service and our staff:

Comments or suggestions about our service and our staff:

Optional:

5

Taxpayer Name:

Taxpayer Name:

6

Taxpayer ID#:

Taxpayer ID#:

1. To receive a copy of your submission, please fill out your email address below and submit.
2. Email Address

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