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Audit Survey

Please correct the field(s) marked in red below:

In a continuing effort to better serve our customers, the City of Tempe Taxpayer Problem Resolution Officer has developed this survey to independently measure the performance of the Tax & License Division.  Our records indicate that the Tax & License Division recently conducted a review of your privilege tax returns.  Please assist us by responding to the following questions regarding these services.  Responses to this survey will not be associated with individual taxpayers.  Anonymity is optional.
1

Auditor Name:

2

Did the auditor adequately explain the purpose of the review?

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3

Were the auditor’s questions and information requested reasonable and pertinent?

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4

Were you given sufficient time to respond?

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5

Did the auditor minimize any disruption to your operations?

 *
6

Was the review completed in a timely manner?

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7

Were results adequately and thoroughly explained by the auditor?

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8

Were the auditor’s schedules understandable and easy to follow?

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9

Did the auditor perform the review in a courteous and professional manner?      

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10

Please rate the quality of service provided (5=Excellent, 1=Poor):

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5 4 3 2 1 N/A
Helpfulness
Professionalism
Courtesy
Technical Expertise
Timeliness
Overall Service
11

What did we do best?

12

How can we improve the process?

OPTIONAL:

13

Taxpayer Name:

14

Taxpayer ID#:

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