SUMMARY: Under general direction, oversees the overall business operations of the golf shop.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES:

_ Greets the public, schedules tee times and answers questions regarding the use of golf facilities;

_ Opens and closes facilities as required;

_ Sells golf supplies and equipment;

_ Reconciles daily receipts and makes bank deposits;

_ Monitors activities of persons using golf course facilities to ensure that golf rules are followed;

_ Serves as backup in the absence of the Golf Shop Manager/Head Golf Professional;

_ Prepares promotional materials, receives green fees, assigns golf carts, and performs other duties related to golf tournaments and special events;

_ Conducts golf lessons on an individual basis;

_ Answers questions and provides information to persons calling or visiting the golf course;

_ Receives complaint calls and handles as appropriate;

_ Verifies purchase invoices and proper budget account charges for accuracy;

_ Plans, schedules, promotes, and manages golf tournaments;

_ Applies improved work procedures to ensure safety and efficiency of operations;

_ Resolves routine problems encountered by subordinate personnel in the performance of work assignments;

_ Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:

Knowledge of:

_ City policies and golf industry standards;

_ pro shop organization and management practices and principles;

_ methods, equipment and materials used in golf course and facilities maintenance;

_ philosophy and objectives of public golf and recreation;

_ materials, methods and techniques utilized in the construction, maintenance and operation of public golf course facilities.

Skill in:

_ explaining golf techniques and fundamentals;

_ working with golf organizations, citizen groups, vendors and industry representatives;

_ making decisions requiring technical discretion, sound judgment and familiarity with City policies and golf industry standards.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work is performed primarily in a golf shop facility. Activities may be performed outdoors, where individuals are exposed to a variety of weather conditions. There is need to stand, stoop, walk and lift heavy objects (over 50 pounds) during the course of the workday.

MINIMUM QUALIFICATIONS: A High School Diploma or G.E.D, and two (2) years' experience in organized golf course management activities or retail merchandising. Must possess a valid Arizona Driver's License.

ADDITIONAL REQUIREMENT: An employee in this class is required to live within fifteen (15) miles of the City limits, and within the United States.