IT Manager – The Chief Information Officer for the City, oversees IT operations and manages a $12.9 million budget.

Deputy IT Manager – Manages supervisory staff and budget for Application and Technical Services.

Executive Assistant - To perform a variety of highly responsible, confidential, and complex administrative duties in providing staff assistance to a department manager.

Programmer Analyst – Build, test, and fix our software programs.

Business Analyst – Serve each City department by understanding their processes and applying the appropriate technology to improve operations.

Applications Supervisor – Supervises the Programmer Analysts and Business Analysts, creates policies and procedures for operations, and works with other City staff to ensure timely and high quality deliverables.

Database Administrator – Size, create, and maintain the database environment in which the software programs operate. Creates policies and procedures for operations.

Webmaster – AKA “Public Access Systems,” Inter/Intranet development.

Project Coordinator – Manages the larger citywide IT projects via proven methodologies, working with all levels of City staff and ITD employees.

Enterprise Network Operations Supervisor – Supervises Enterprise Network staff and acts as the chief architect for the telephone, voice, computer, wireless, surveillance video and radio enterprise networks; designs the network.

Enterprise Network Engineer (I+II, Sr.) – Designs and manages the communication infrastructure and works with other City departments on construction and remodeling projects to ensure adequate telecommunications, and enterprise network components are included in the design. They act as project managers for communication infrastructure enhancement projects and administer the telephone, voice, computer, wireless, surveillance video, radio enterprise networks and fiber optic management systems.

Lead Enterprise Network Technician – Coordinate day-to-day maintenance of the communications network, including; telephone and radio installations, cabling for computers and telephones, radio antennae installation and maintenance, and radio system administration and troubleshooting.

Enterprise Network Technician (I+II) – Day-to-day maintenance of the communications network, including; telephone and radio installations, cabling for computers and telephones, radio antennae installation and maintenance, and radio system administration and troubleshooting.

Systems Administration Supervisor – Technical Support Analyst staff, responsible for policies and procedures relative to the security and general administration of the computer servers.

Technical Support Analyst – System administration, maintenance and security of the computer network infrastructure. They install and maintain all of the City’s servers and hardware components associated with the computer network to ensure availability of resources and provide a platform for future technology enhancements.

Data Center and Network Operations Supervisor – Manages the Data Center and creates policies and procedures to ensure efficient and secure data processing.

Production Control Coordinator – Schedules the resources in the Data Center, including system production jobs and “change control” in the production environment. Any change made to a program by staff has to be approved by the Control Coordinator before it can be put into production.

Data Center Operator (I+II) – Citywide data processing and daily backup. The Operator is also responsible for monitoring the network and for bulk printing of utility bills and other notices.

Data Center Support Specialist – Process automation and troubleshoots problems that occur in the Data Center. They are responsible for the timely transfer of payroll data to the bank as well as the recovery of data files that are inadvertently deleted by a user.

Administrative Assistant (I+II) – Orders equipment and services and processes payments to vendors. They also maintain inventory information and take service requests from customers. The Admin Assistants resolve billing issues and work closely with the City’s Accounting and Procurement offices.

Support Analyst Supervisor – Oversees the activities of the Support Desk group, including the assignment of duties and schedules, maintains the PC equipment Asset Tracking system, administers the Remedy Action Request System, administers the Call Center System, coordinates inter and intra-office moves, coordinates hardware and software installations and oversees the annual PC Refresh.  Also oversees the activities of the PC Services group, including the assignment of duties, support areas, schedules and projects, determines the basic desk-top hardware platform and software model for City work-groups, and acquires all user work group hardware, whether leased or purchased.

Sr. PC Services Consultant – Provides technical third-level customer support, researches and develops desktop PC software models, develops installation procedures for the annual PC Refresh, researches and advises on viable hardware platforms, coordinates enterprise application installations and upgrades with Application Services personnel and is responsible for special projects, as assigned.  Also oversees the Training activities of ITD, negotiating with vendors for instructors and tailored course material to fit City desktop and enterprise requirements, developing schedules for classes and methods for scheduling participants, consults with departments on special training requirements and assists in their development, and oversees the activities of contractors and Program Consultants.

Customer Support Specialist (I+II) – On assignment, staff and administer HelpDesk functions and activities, providing first and second-level technical customer support, and are responsible for special projects assigned by the Coordinator.  Also works at the HelpDesk, providing first and second-level technical customer support.

PC Services Consultant (I+II) – Provides technical second-level site-support to City work-groups found in 30 remote office locations, supports the Mayor, City Council and City Administration at remote locations, installs PCs, software and peripheral hardware as needed, works on special tasks as assigned by the Coordinator.