IT Manager – The Chief Information Officer for the City, oversees IT operations and manages a $12.9 million budget.

Deputy IT Manager – Manages supervisory staff and budget for Application and Technical Services.

Executive Assistant - To perform a variety of highly responsible, confidential, and complex administrative duties in providing staff assistance to a department manager.

Programmer Analyst – Build, test, and fix our software programs.

Business Analyst – Serve each City department by understanding their processes and applying the appropriate technology to improve operations.

Applications Supervisor – Supervises the Programmer Analysts and Business Analysts, creates policies and procedures for operations, and works with other City staff to ensure timely and high quality deliverables.

Database Administrator – Size, create, and maintain the database environment in which the software programs operate. Creates policies and procedures for operations.

Webmaster – AKA “Public Access Systems,” Inter/Intranet development.

Project Coordinator – Manages the larger citywide IT projects via proven methodologies, working with all levels of City staff and ITD employees.

Technical Support Analyst (Sr.) - System administration, maintenance and security of the computer network infrastructure. They install and maintain all of the City’s servers and hardware components associated with the computer network to ensure availability of resources and provide a platform for future technology enhancements.

Systems and Network Supervisor – Supervises the Technical Support Analyst staff and acts as the chief architect for the computer network; designs the network and is responsible for policies and procedures relative to the security and general administration of the network.

Data Center Operator (I+II) – Citywide data processing and daily backup. The Operator is also responsible for monitoring the network and for bulk printing of utility bills and other notices.

Data Center Support Specialist – Process automation and troubleshoots problems that occur in the Data Center. They are responsible for the timely transfer of payroll data to the bank as well as the recovery of data files that are inadvertently deleted by a user.

Production Control Coordinator – Schedules the resources in the Data Center, including system production jobs and “change control” in the production environment. Any change made to a program by staff has to be approved by the Control Coordinator before it can be put into production.

Data Center and Network Operations Supervisor – Manages the Data Center and creates policies and procedures to ensure efficient and secure data processing.

Communications Network Technician (Sr.) – Day-to-day maintenance of the communications network, including; telephone and radio installations, cabling for computers and telephones, radio antennae installation and maintenance, and radio system administration and troubleshooting.

Telecommunications Operations Supervisor - Supervises the Tech Center staff and is responsible for the overall operation of the Tech Center, including policies and procedures for the smooth and efficient delivery of service.

Telecommunications Network Engineer – Designs and manages the communication infrastructure and works with other City departments on construction and remodeling projects to ensure adequate telecommunications components are included in the design. They act as project managers for communication infrastructure enhancement projects and administer the telephone and cable management systems.

Telecommunications Supervisor – Supervises the Telecom section of ITD, ensuring the timely and efficient delivery of services to the customer. The Supervisor creates and enforces policies and procedures that streamline operations and provide a safe work environment for Technicians and Engineers.

Administrative Assistant (I+II) – Orders equipment and services and processes payments to vendors. They also maintain inventory information and take service requests from customers. The Admin Assistants resolve billing issues and work closely with the City’s Accounting and Procurement offices.

Customer Support Coordinator – Oversees the activities of the Support Desk group, including the assignment of duties and schedules, maintains the PC equipment Asset Tracking system, administers the Remedy Action Request System, administers the Call Center System, coordinates inter and intra-office moves, coordinates hardware and software installations and oversees the annual PC Refresh.

Customer Support Specialist II – On assignment, staff and administer HelpDesk functions and activities, providing first and second-level technical customer support, and are responsible for special projects assigned by the Coordinator.

Customer Support Specialist I – Works at the HelpDesk, providing first and second-level technical customer support and are responsible for additional tasks assigned by the Coordinator and C/S Specialist II.

Training Customer Support Coordinator - Oversees the Training activities of ITD, negotiating with vendors for instructors and tailored course material to fit City desktop and enterprise requirements, developing schedules for classes and methods for scheduling participants, consults with departments on special training requirements and assists in their development, and oversees the activities of contractors and Program Consultants.

PC Services Customer Support Coordinator – Oversees the activities of the PC Services group, including the assignment of duties, support areas, schedules and projects, determines the basic desk-top hardware platform and software model for City work-groups, and acquires all user work group hardware, whether leased or purchased.

Sr. PC Services Consultant – Provides technical third-level customer support, researches and develops desktop PC software models, develops installation procedures for the annual PC Refresh, researches and advises on viable hardware platforms, coordinates enterprise application installations and upgrades with Application Services personnel and is responsible for special projects, as assigned.

PC Services Consultant II – Provides technical second-level site-support to City work-groups found in 30 remote office locations, supports the Mayor, City Council and City Administration at remote locations, installs PCs, software and peripheral hardware as needed, works on special tasks as assigned by the Coordinator.

Support Services Supervisor – Plans and develops the focus of the Support Services Division, advises the Information Technology Manager, develops the Division budget, provides direction for future desktop and Refresh financing strategies, provides support for Coordinators' activities, purchases all desktop applications software.