Online City Forms

We are sorry you are experiencing technical problems with Library systems. Library staff will make every effort to answer your questions as soon as possible.  However, please be aware that email responses can take up to three working days. In the meantime, some of these options may be helpful:

Library Account Login Issues
If you are experiencing account login issues, please telephone us at (480) 350-5500, or bring your library card and a picture ID to our Main desk or the Children's Library desk.

• More About Library Cards
• More information about Library accounts can be found in the Public Library Circulation Policy.

Greater Phoenix Digital Library
If you are experiencing issues with downloads from Greater Phoenix Digital Library, you may find some useful information on their help pages at http://phoenix.lib.overdrive.com/en/Help.htm.

OneClickDigital
If you are experiencing issues with audiobook downloads from OneClickDigital, you may find some useful information on their help pages at http://tempeaz.oneclickdigital.com/Help/Help.aspx.

If you still need help with OneClickDigital, contact them directly at support@oneclickdigital.com or 877-77-AUDIO (877-772-8346).

Freegal
If you are experiencing issues with downloads from Freegal, you can find help after you have logged in to Freegal; click on "FAQ" at the top of the Freegal page. If you cannot log in to Freegal, please check to make sure your Library account is current and in good standing. (See "Library Account Login Issues", above.)

Frequently Asked Questions
You may find an answer to your question among the frequently-asked questions on our "How Do I" page.

Contact Information:

This form does not automatically send us any contact information. Please remember that if you would like to receive an answer, you need to tell us who you are and how best to contact you.

Please review your request before sending to ensure that we have enough information to solve the issue you are experiencing.

If you are having trouble with a specific Library download, we need to know what your Library card number is, which download service you are using, and what downloadable materials are at issue, so that we can help you.

Reminder: This form does NOT automatically send us your email address. Please take a moment to re-check the e-mail address you are submitting to us. If we don't have your correct address, we can't email you an answer.

We answer over 15,000 questions a month, in-house and over the telephone. We will, however, make every attempt to answer your question as soon as possible.