We are sorry you are experiencing technical problems with Library systems. Library staff will make every effort to answer your questions as soon as
possible. However, please be aware that email responses can take up to
three working days. In the meantime, some of these options may be helpful:
Library Account Login Issues
If you are experiencing account login issues, please telephone us at (480) 350-5500, or bring your library card and a picture ID to our Accounts desk or the Children's Library desk.
NOTE: We upgraded our computer system on Wednesday, Dec. 11
to bring you better features. You will have a new PIN.
The first time you log on to the new system,
your PIN will be the last 4 digits of the phone number you have on record in your Library account.
Once logged in, you can change your PIN to any 4-digit combination you choose.
Tempe OverDrive Digital Collection
We have our own eBook collection starting on Tuesday, December 17!
If you are experiencing issues with downloads from Tempe OverDrive Digital Collection, you may find some useful information on the help pages at http://tempe.lib.overdrive.com/en/Help.htm.
Greater Phoenix Digital Library
Tempe Public Library withdrew from the Greater Phoenix Digital Library consortium on Tuesday, December 17, and we now our own selection of eBooks. Click here for more information.
If you are experiencing issues with downloads from Greater Phoenix Digital Library, you may find some useful information on their help pages at http://phoenix.lib.overdrive.com/en/Help.htm.
If you are experiencing issues with audiobook downloads from OneClickDigital, you may find some useful information on their help pages at http://tempeaz.oneclickdigital.com/Help/Help.aspx.
If you still need help with OneClickDigital, contact them directly at email@example.com or 877-77-AUDIO (877-772-8346).
If you are experiencing issues with downloads from Freegal, you can find help after you have logged in to Freegal; click on "FAQ" at the top of the Freegal page. If you cannot log in to Freegal, please check to make sure your Library account is current and in good standing. (See "Library Account Login Issues", above.)
Frequently Asked Questions
You may find an answer to your question among the frequently-asked questions on our "How Do I" page.