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You can scroll through all of the most frequently asked questions below or you can use the drop-down menu below to select a targeted area that meets your needs.
Library - How do I suggest a Library purchase?
Library - How do I download Library eBooks, music & movies?
Library - How do I reset my Library card PIN?
How are fire calls dispatched?
How do I contact the Tempe Fire, Medical, Rescue Department?
What is the Lockbox and Vial of Life Program?
How do I report an emergency?
Is the Tempe Fire, Medical, Rescue Department internationally accredited?
How do I volunteer to help the Fire, Medical, Rescue Department?
Does the Fire, Medical, Rescue Department have a disaster supply kit checklist?
Who should I call if I have bees in my yard or house?
Does the Fire, Medical, Rescue Department install or assist with car seats?
How is the Tempe Fire, Medical, Rescue Department Organized?
How do I get a job with the Tempe Fire, Medical, Rescue Department?
How do I reserve the Don Cassano Community Room?
How do I report a problem at a bus stop?
How do I report excessive dust in an alley?
How do I report a pothole or broken curb?
How do I report a broken street light?
How do I report graffiti?
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Q: Library - How do I suggest a Library purchase?
A:

The best way to suggest that the Library purchase something we do not already have is to click here to fill out and submit a Tempe Public Library Purchase Request form.  Also, Library staff will be glad to take purchase requests in person. 

While Tempe Public Library cannot promise to purchase everything that is asked for, we will make every reasonable effort to honor your request.

Q: Library - How do I download Library eBooks, music & movies?
A:

Tempe Public Library works with several online vendors to provide eBooks, music and movies for your eReader, PC, laptop, MP3 player or supported smartphone. Download from thousands of bestsellers and classics, fiction and non-fiction.  Click on our eBooks & Digital Materials page for more information.

Most downloads will require a valid Tempe Public Library card and PIN.

Q: Library - How do I reset my Library card PIN?
A:
Q: How are fire calls dispatched?
A:
Tempe participates in an automatic aid system with 26 other fire departments in the Phoenix area. Automatic aid means the closest unit is dispatched using GPS to an emergency regardless of jurisdiction. For example, if a fire is on the Tempe/Mesa border and Tempe Fire, Medical, Rescue is closer to the incident than Mesa, Tempe will respond. This decreases response times, provides the department with unlimited resources, and is a more efficient and effective use of resources throughout the Phoenix area.

Q: How do I contact the Tempe Fire, Medical, Rescue Department?
A:
Tempe Fire, Medical, Rescue Department
P.O. Box 5002
Tempe, Arizona 85280
480-858-7200 (Main Phone Number)
480-858-7230 (Education Specialist)

Q: What is the Lockbox and Vial of Life Program?
A:
Secure Lockbox Program - The Lockbox Program is designed to allow fire and emergency personnel access into your home in an emergency situation where the likelihood of forced entry is likely. The Lockbox Program is primarily for seniors who live alone, have a physical disability or a medical condition. Your personal information and access instructions are linked to each lockbox stored in the Fire, Medical, Rescue Department's database. This allows for storage of confidential information and creates a systematic emergency response. Lockbox combinations are confidential. Residents are asked to place a house key in the lockbox so that emergency personnel can easily access the home. This program is free to qualifying residents.

The Vial of Life Program - In an emergency situation, immediate access to medical information can literally save a life. You can assist first responders by giving them information they need. This service allows you to fill out a personal information form which includes patient medical and health information needed by first responders. The completed form goes into a "vial" and is then placed on the top shelf inside refrigerator and a magnet is placed on the outside of the refrigerator door. First responders are trained to look at the refrigerator door for the magnet. Upon seeing the magnet, they know that important information is waiting inside the refrigerator. This program is free to qualifying residents.

To get a Lockbox or Vial of Life, call (480) 350-2704.
Q: How do I report an emergency?
A:
9-1-1 is the phone number to call to report a fire, police or medical emergency. 9-1-1 is initially answered by the Tempe Police Department, regardless of the emergency you are reporting. However, if you are reporting a fire or medical emergency, you will immediately be connected to a Fire, Medical, Rescue Department. 
Q: Is the Tempe Fire, Medical, Rescue Department internationally accredited?
A:
Yes. The Tempe Fire, Medical, Rescue Department was the first Internationally Accredited Department in the nation, and we are fully accredited through the Commission on Fire Accreditation International. The Tempe Fire, Medical and Rescue Department has an ISO rating of 2. Tempe is one of 585 in the country to achieve this high rating and has maintained this rating since 1982, which speaks to the Department’s fire suppression capabilities.

Q: How do I volunteer to help the Fire, Medical, Rescue Department?
A:
Local governments prepare for emergencies. However, there are emergency situations that can overwhelm the Fire, Medical, Rescue Department’s immediate response capability. While adjacent jurisdictions, State and Federal resources can be activated, there may be a delay in them getting to those who need it. The primary reason for Community Emergency Response Team (CERT) training is to give people the decision-making and physical skills to offer immediate assistance to the community. While people will respond to others in need without the training, the goal of the CERT program is to help them do so effectively without placing themselves in unnecessary danger. If a disastrous event overwhelms or delays the Fire Department, CERT members can assist others by applying the basic response tools that they learned during training. These skills can help save and sustain lives following a disaster until help arrives. For the more information call 480-858-7230.

Visit our CERT web page.
Q: Does the Fire, Medical, Rescue Department have a disaster supply kit checklist?
A:
Yes. Visit our Emergency Preparedness web page.
Q: Who should I call if I have bees in my yard or house?
A:
DO NOT call the fire department to remove bee colonies or hives. If you want bees removed, look in the yellow pages under "bee removal" or "beekeepers." Only call the Fire, Medical, Rescue  Department if it's a medical emergency.
Q: Does the Fire, Medical, Rescue Department install or assist with car seats?
A:
Tempe Fire, Medical, Rescue Department personnel are available Monday through Friday to inspect your car seat to make sure it's properly installed. To make an appointment to get a car seat checked for free, contact Monique Bonfiglio or call (480) 858-7230.
Q: How is the Tempe Fire, Medical, Rescue Department Organized?
A:
Fire, Medical, Rescue Department services include emergency medical, fire suppression, hazardous materials response, fire prevention, public education and organization-wide disaster preparedness activities. Tempe has six fire stations housing eight engine companies, two ladder companies, one scene support and one battalion chief. Each of the ladder and engine companies are staffed around the clock with four firefighters. All firefighters are certified emergency medical technicians and hazardous materials "first responders." Visit our "How we are organized" web page.
Q: How do I get a job with the Tempe Fire, Medical, Rescue Department?
A:

Selection Process Overview: Qualified applicants will be invited to participate in a written examination. Applicants who pass the written exam become eligible for a first level interview. Applicants who are selected will go on for a second level interview. After the second level interview, applicants who are selected will be scheduled for a candidate physical ability test. Applicants who pass the CPAT are placed on an eligibility list. As openings occur, firefighter recruits musts complete a 12 week academy and are then placed in the field as probationary firefighters for a period of 12 months. Successful completion of all phases of the selection process does NOT automatically guarantee a position with the City of Tempe Fire, Medical and Rescue Department. Position vacancies, academy class size and time constraints dictate if a candidate will be hired.

Visit our job page


Q: How do I reserve the Don Cassano Community Room?
A:
Just fill out our room reservation form and email it to Yvette Mesquita or mail it to her attention at 200 E. Fifth Street, 2nd floor, Tempe AZ 85281.
Q: How do I report a problem at a bus stop?
A:
Just contact Tempe 311.
Q: How do I report excessive dust in an alley?
A:
Just contact Tempe 311.
Q: How do I report a pothole or broken curb?
A:
Just contact Tempe 311.
Q: How do I report a broken street light?
A:
Just contact Tempe 311.
Q: How do I report graffiti?
A:
Just contact Tempe 311.
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