Wright Consulting Services                                                                                            Resp. ID:_______________

8787 Emma’s View                                      Tempe Diversity Study

HC 1 Box 1394                                                 November, 2001                                   

Strawberry, Arizona 85544

(928) 476-6400              (ã 2001 Wright Consulting Services/JY Consulting. All Rights Reserved.)

 

Introduction:

 

            Hello! My name is _________ from the Jamieson and Gutierrez Diversity Audit Team. May I speak with (name on sample), please?

 

(When on line:) Hello! My name is _______ and I’m calling for the Jamieson and Gutierrez Diversity Audit Team. As you may know, the Mayor and City Council hired our team to conduct an assessment of the City regarding diversity issues. We are calling to interview every single employee of the City on these issues and I’d like to interview you now. We are interested only in your candid thoughts, opinions and experiences working for the City. Please note we designed this interview process to ensure all responses are anonymous, that no employee name can be connected to any responses in the survey. It will take about 20 minutes and, before we get started, let me ensure I’m speaking with the right person. (If problem, troubleshoot, schedule callback.)

 

1. Are you, personally, currently employed by the City of Tempe?                        (Continue)        Yes………….. 1

                                                                                                                        (Terminate)     No…………… 2

                                                                                                                                                Not sure……..  3

 

2. And how long have you been employed by the City?                                                                __________ years

            (Code less than 1 year as “0”)

 

3. (Observed Data: Gender. Circle Correct Category Code Now.)                                           Male………..   1

                                                                                                                                                Female………  2

 

4. In which ONE of the following departments are you currently employed?         City Court…..………………..   01

                                                                                    City Attorney……………..….   02

                                                                                                                        Financial Services…………...    03

                                                                                                                        Human Resources.…………...  04

                                                                                                                        Information Technology……..    05

                                                                                                                        Police…………………………  06

                                                                                                                        Fire…………………………… 07

                                                                                                                        Community Services…………   08

                                                                                                                        Development Services……….   09

                                                                                                                        Public Works…………………  10

                                                                                                                        All Other Depts./Services……   11

                                    (Specify) _____________________________________       Other response……………….  12

 

5. OK. Thinking about the issues and concerns of its employees in general, is                    Right Direction..........    1

            the City currently headed in the right direction or is it headed off on                      Wrong Track..............  2

            the wrong track, in your opinion?                                                                        Not sure...................... 3

 

6. And if 1 means you are completely satisfied and 10 means you are completely                                      1-10

            dissatisfied, how would you rate working for the City of Tempe?                                                  Rating:

 

                                                                                                                                                            _____

 

7. Over the past year, would you say your satisfaction working for the City has                             Increased….     1

            increased, stayed about the same or decreased?                                                              Stayed same..   2

                                                                                                                                                Decreased…..  3

                                                                                                                                                Not sure…….   4

8. Now, let’s look at some of the people and departments in the City of Tempe. For each of the following, please

just tell  me if you have a very favorable, favorable, unfavorable or very unfavorable impression of them. If you have never heard of some of them, please feel free to say so.

 

 

(Read Each; Begin With Circled Item)

Very Favorable

 

Favorable

Un-favorable

Very Un-

favorable

Never

Heard Of

Not

Sure

a. Mayor Neil Giuliano……………....

1

2

3

4

5

6

b. Police Chief Ralph Tranter………..

1

2

3

4

5

6

c. the Human Resources Department...

1

2

3

4

5

6

d. City Manager Will Manley………..

1

2

3

4

5

6

 

 

 

 

 

 

 

e. Fire Chief Cliff Jones……….…….

1

2

3

4

5

6

f. the Tempe Employee Council…....

1

2

3

4

5

6

g. Assistant City Manger Randy Gross.

1

2

3

4

5

6

h. the Public Works Department……...

1

2

3

4

5

6

 

 

 

 

 

 

 

i. the Tempe City Council…………....

1

2

3

4

5

6

j. Human Resources Director Bill

        Hernandez……………………….

 

1

 

2

 

3

 

4

 

5

 

6

k. the Police Department……………....

1

2

3

4

5

6

l. the Tempe fire fighters union…….....

1

2

3

4

5

6

 

 

 

 

 

 

 

m. City Court Director John Greco…..

1

2

3

4

5

6

n. City Attorney Brad Woodford………

1

2

3

4

5

6

o. the Community Services Department.

1

2

3

4

5

6

p. the Tempe police officers association.

1

2

3

4

5

6

 

 

 

 

 

 

 

q. the Tempe Human Relations

      Commission………………………

 

1

 

2

 

3

 

4

 

5

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9. OK, thanks. Let’s focus our attention on the head of the department where you work. I’m going to read you 

several pairs of opposite words and phrases and I want you to rate your department head according to how closely each describes them. Remember, we’re talking about the head of the department where you work. Here’s the first one…(Read Each; Rotate, Begin with Circled Item)                                       1-10

                                                                                                                                                            Rating:

            a. If 1 means they always listen to employees and 10 means they never listen to employees,

how do you rate them?                                                                                                  _____

            b. If 1 means they are rigid and unbending and 10 means they are flexible and open,

                        how do you rate them?                                                                                                  _____

            c. If 1 means they are qualified for the job and 10 means they are not qualified for the

                        job, how do you rate them?                                                                                            _____

            d. If 1 means they look out only for themselves and 10 means they look out for their

                        employees, how do you rate them?                                                                                 _____

            e. If 1 means they encourage their employees and 10 means they discourage their employees,

                        how do you rate them?                                                                                                  _____

            f. If 1 means they do not support their employees and 10 means they do support their 

employees, how do you rate them?                                                                                 _____

            g. If 1 means they are a good manager and 10 means they are not a good manager,

how do you rate them?                                                                                                  _____

            h. If 1 means they mostly promote their favorite employees and 10 means they mostly promote

the best qualified employees, how do you rate them?                                                       _____

            i. If 1 means they treat all employees the same and 10 means they treat some employees

                        better than others, how do you rate them?                                                                       _____

            j. If 1 means they are insensitive to diversity issues and 10 means they are sensitive to

diversity issues, how do you rate them?                                                                           _____

            k. If 1 means their employees are treated with understanding and respect and 10 means

                        their employees are treated with prejudice and stereotypes, how do you rate them?           _____

 

10. Now, I’m going to read the same list of pairs of opposite words and phrases. This time, I want you to rate your

direct supervisor according to how closely each describes them. Your direct supervisor is the person you report to on a daily basis. Remember, we’re now talking about your direct supervisor. Here’s the first one…

(Read Each; Rotate, Begin with Circled Item)                                                                                    1-10

                                                                                                                                                            Rating:

            a. If 1 means they always listen to employees and 10 means they never listen to employees,

how do you rate them?                                                                                                  _____

            b. If 1 means they are rigid and unbending and 10 means they are flexible and open,

                        how do you rate them?                                                                                                  _____

            c. If 1 means they are qualified for the job and 10 means they are not qualified for the

                        job, how do you rate them?                                                                                            _____

            d. If 1 means they look out only for themselves and 10 means they look out for their

                        employees, how do you rate them?                                                                                 _____

            e. If 1 means they encourage their employees and 10 means they discourage their employees,

                        how do you rate them?                                                                                                  _____

            f. If 1 means they do not support their employees and 10 means they do support their 

employees, how do you rate them?                                                                                 _____

            g. If 1 means they are a good manager and 10 means they are not a good manager,

how do you rate them?                                                                                                  _____

            h. If 1 means they mostly promote their favorite employees and 10 means they mostly promote

the best qualified employees, how do you rate them?                                                       _____

            i. If 1 means they treat all employees the same and 10 means they treat some employees

                        better than others, how do you rate them?                                                                       _____

            j. If 1 means they are insensitive to diversity issues and 10 means they are sensitive to

diversity issues, how do you rate them?                                                                           _____

            k. If 1 means their employees are treated with understanding and respect and 10 means

                        their employees are treated with prejudice and stereotypes, how do you rate them?           _____

 

11. As you may know, some employees in the Public Works Department                                      A lot………      1

filed grievances in the recent past against their supervisors and                   (Ask Q11a)              A little……       2

that department, alleging they were discriminated against because            (Skip to Q12)   Nothing….        3

they are minority employees, among other issues. Before I mentioned                               Not sure….       4

it just now, had you heard a lot, a little or basically nothing at all

about these types of allegations and issues involving the Public Works Department?

 

            (Ask Q11a ONLY of Those Who Have Heard of the Public Works Issues)

            11a. And what have you heard about the issues involving the Public Works Department? (Probe) What else?

 

            _________________________________________________________________________          ______

 

            _________________________________________________________________________          ______

 

            _________________________________________________________________________          ______

 

            _________________________________________________________________________          ______

 

12. Regardless of what you’ve heard concerning the Public Works Department,               (Ask Q12a)      Yes…..            1

            have you, personally, seen, heard of or experienced any City employee being        (Skip to Q 13)  No…..  2

treated in such a way that you would say it was inappropriate in the workplace?               Not sure……..  3

 

            (Ask ONLY if Q12 was “Yes.”)

            12a. To the best of your knowledge. does inappropriate treatment such as this                  Regular…….    1

occur on a regular, occasional or rare basis?                                                      Occasional…    2

                                                                                                                        Rare………..    3

                                                                                                                        Not sure…….   4

 

13. Have you, personally, seen a City employee discriminated against based on any of the following:

            (Read Each; Rotate; Begin With Circled Item)          

                                                            Not

                                                                                                Yes      No        Sure

 

            a. Gender or sex?                                                                                    1        2           3

            b. Age?                                                                                                              1        2           3

            c. Race or ethnic background?                                                                 1        2           3

            d. Lifestyle or sexual orientation?                                                             1        2           3

            e. Physical disability?                                                                               1        2           3

 

14. As far as you know, does the City of Tempe have a formal definition  of                                 Yes………….  1

            diversity as it relates to the work environment and how employees are to be                     No…………..   2

            treated?                                                                                                                                    Not sure…….   3

 

15. In your opinion, how would you define diversity for the City of Tempe? What concerns are involved with

the issue of diversity? (Probe) What else?

 

            _________________________________________________________________________          ______

 

            _________________________________________________________________________          ______

 

            _________________________________________________________________________          ______

 

            _________________________________________________________________________          ______

 

16. Diversity involves issues such as how employees of various groups and                                               1-10

backgrounds work together and treat each other. It also involves                                                  Rating:

issues of how management and supervisors communicate with employees,

whether employee concerns and suggestions are valued and encouraged,                                      _____

how opportunities for promotion and advancement are handled and more.

Given areas such as these, how would you rate the City of Tempe on the job

it does for employees regarding diversity issues? In responding please use a

scale of 1 to 10, where 1 means it does a very poor job and 10 means it does an excellent job.

 

17. And how would you rate the department where you currently work on the job it does for                     1-10

            employees regarding diversity issues? In responding, please use the same scale of                         Rating:

            1 to 10, where 1 means it does a very poor job and 10 means it does an excellent job.

                                                                                                                                                            _____

 

18. Now, I’m going to read you some key considerations involving diversity and the work environment and I want you

to rate your particular department, that is, the department where you currently work, on each one. In responding, please use a scale of 1 to 10, where 1 means it does a very poor job and 10 means it does an excellent job. Here’s the first one…                                                                                      

(Read Each; Rotate, Begin With Circled Item)                                                                                    1-10

                                                                                                                                                Rating:

 

a. Suggestions of all employees are listened to and valued, regardless of employee position.           _____

 

b. Provides a safe environment for all employees to voice concerns and issues involving work.       _____

 

c. Works to develop and maintain an environment where all employees feel they belong.               _____

 

d. Provides adequate work accommodations for employees with physical disabilities.                     _____

 

e. Ensures all employees have a legitimate shot at promotional and advancement opportunities.      _____

 

f. Encourages all employees to take advantage of educational and training opportunities.                _____

 

g. Works to maintain high employee morale and a positive work environment for all employees.     _____

 

h. Ensures clear and effective lines of communication between all employees and managers.         _____

 

            i. Works to attract, recruit and retain employees of diverse groups, lifestyles and backgrounds.       _____

 

            j. Provides a workplace environment where all employees are accepted and treated as

full team members.                                                                                                        _____

 

 

(Go to Question 19 on the Next Page)

 

 

 

 

 

 

 

 

 

 

 

19. Now, I’m going to read you some statements people have made about working for the City of Tempe. I want you

to tell me if you strongly agree, agree, disagree or strongly disagree with each one. Here’s the first one…

           

 

(Read Each; Rotate, Begin With Circled Item)

Strongly Agree

 

Agree

 

Disagree

Strongly Disagree

Not

Sure

a. The City has a “good old boy” system in certain

       departments where managers help their favorite   

       employees get promotions and key assignments.

 

 

1

 

 

2

 

 

3

 

 

4

 

 

5

b. Compared to other cities, Tempe is a great place to   

       work.

 

1

 

2

 

3

 

4

 

5

c. I do not trust my supervisor to look out for my best   

       interests at work.

 

1

 

2

 

3

 

4

 

5

d. The Tempe Employee Council is an effective voice for

       employees in dealing with management.

 

1

 

2

 

3

 

4

 

5

e. Diversity really means being careful not to say the

      wrong thing to the wrong person.

 

1

 

2

 

3

 

4

 

5

 

 

 

 

 

 

f. I have faith City Manager Will Manley will listen to and

      act on the concerns of regular employees.

 

1

 

2

 

3

 

4

 

5

g. City Policies and Procedures are so broad and general

      they allow supervisors to do whatever they want with

      employees.

 

 

1

 

 

2

 

 

3

 

 

4

 

 

5

h. The City is a progressive and innovative place to work.

1

2

3

4

5

i. The Human Resources Department supports

      management over employees the vast majority of the

      time.

 

 

1

 

 

2

 

 

3

 

 

4

 

 

5

 

 

 

 

 

 

j. I am confident City management will act aggressively to

     improve the workplace for all Tempe employees.

 

1

 

2

 

3

 

4

 

5

k. I am personally aware of managers or supervisors who

     consciously try to keep employees controlled and under

     their thumb.

 

 

1

 

 

2

 

 

3

 

 

4

 

 

5

l. My supervisor is fully trained and qualified to perform

     his or her job effectively.

 

1

 

2

 

3

 

4

 

5

m. I am personally concerned that if I speak up about

     issues at work my job could be in jeopardy.

 

1

 

2

 

3

 

4

 

5

 

 

 

 

 

 

n. In my area of work, we have all the people and

     resources we need to do our jobs effectively.

 

1

 

2

 

3

 

4

 

5

o. There is no group or department in the City that I feel

     safe going to if I have serious concerns involving work.

 

1

 

2

 

3

 

4

 

5

p. Tempe has a definition and vision of diversity that helps

    guide employee behavior and actions in the workplace.

 

1

 

2

 

3

 

4

 

5

 

 

 

 

 

 

 

20. Now, given everything we’ve talked about, how would you rate the City of Tempe on the job               1-10

it does for employees regarding diversity issues? In responding please use a                                  Rating:

scale of 1 to 10, where 1 means it does a very poor job and 10 means it does an excellent job.

                                                                                                                                                _____

 

21. And, given everything we’ve talked about, how would you rate the department where you                   1-10

currently work on the job it does for employees regarding diversity issues? In responding, Rating:

please use the same scale of 1 to 10, where 1 means it does a very poor job and 10 means

it does an excellent job.                                                                                                              _____

21. Overall, how important to you, personally, is diversity and issues like those we’ve talked about?            1-10

In responding, please use a scale of 1 to 10, where 1 means they are not important at all and         Rating:

means they are extremely important.     

                                                                                                _____

 

Thank you. These final questions are for classification purposes only.

 

A. In which city or town do you live?      ____________________________________________                    _______

 

B. And how long have you lived in (City/Town)?                                     ______________________    yrs.

 

C. In what year were you born?                                                                         ___________________________

            (Include all four digits)

 

D. Which of the following best describes the highest level            Did not attend high school…………………..      1

of education you have achieved?                                    Attended or graduated high school…………..     2

                                                                                                Attended or graduated trade/technical school.     3

                                                                                                Attended or graduated college or university...      4

                                                                                                Post-graduate university work…………….…     5

                                                                                                Not sure/refused………………..……………    6

 

E. Are you an employee with a physical handicap, such as blindness, hearing loss or paralysis?      Yes…………   1

                                                                                                                                                No………….    2

                                                                                                                                                Not sure……    3

 

F. Which of the following groups best describes your ethnic background?             African American/Black..          1

                                                                                                                        Asian/Oriental……………        2

                                                                                                                        Hispanic………………….        3

                                                                                                                        Native American Indian…         4

                                                                                                                        White/Anglo……………..         5

                                                                                                (Do Not Read) Not sure/Refused…………       6

 

G. Not including any taxes you paid, was your total                      Under $35,000

            family income last year, including everyone                                 Was it under $15,000...........................  1

            in your household, under or over $35,000?                                   or between $15,000 and $25,000..........   2

                                                                                                            or was it over $25,000.........................   3

                                                                                                            (Refused under $35K)..........................           4

                                                                                                Over $35,000

                                                                                                            Was it under $50,000...........................  5

                                                                                                            or between $50,000 and $75,000..........   6

                                                                                                            or was it over $75,000..........................  7

                                                                                                            (Refused over $35K)............................            8

                                                                                                            (Refused overall)..................................           9

 

            Thank you very much. That completes this interview. My supervisor may want to call you to verify that I conducted this interview. May I verify your first name and phone number so that she may do so?  

(VERIFY NAME AND PHONE #)

 

Name:_________________________________________________________________    Phone:___________