Where can I send questions or comments about the app?
You can e-mail us at firstname.lastname@example.org
What is “My Favorites”?
You can save already-submitted service requests in My Favorites.
Select the service request you want to save (from “Recent” or “My Reports”) and tap the star icon at
the upper right. That service request will appear in My Favorites.
How do I add/update my contact information?
Tap the “Reporter” icon on the app’s home page to create or edit your contact information.
If my phone’s battery loses power, what happens to my service request?
If your phone loses power or the app crashes while you’re creating your request and you have not
completed the process, 311 will not receive the service request.
Where does my service request go once I send it?
Your service request goes to the department that’s responsible for addressing the problem.
How can I check the status of my service request?
Tap the “My Reports” icon on the home page to find the status.
What does “Share with Public” mean on the service request page?
You can decide whether you want the location & type of the service request you submit to be shared
with other app users or remain visible only to you & the City. Sharing with the public will let others
know that the issue has already been reported.
How do I include a photo?
Once you have selected the service request type, tap the camera icon. The app will ask whether you
want to take a photo or select a photo from pictures already on your phone. Tap the option you want.
The app will either bring up your phone’s camera feature (so you can take a photo) or will display the
photos stored on your phone. Taking a photo or tapping a photo already on your camera will
automatically attach it to your request.
Are photos required?
No, but photos are particularly helpful for the service request types available on the Smartphone app.
Do I have to provide my contact information to submit a service request?
No, you can remain anonymous. Either don’t register on the “Reporter” page, or if you already have
registered, delete your contact information on the “Reporter” page.
What is the “Reporter”?
The “Reporter” page allows you to register your name & contact information so that you don’t have to
re-enter it every time you submit a service request.
What can I report via the Smartphone app?
There are 18 service request types on the app. Select “New Report” to see the list.
How do I specify or edit the problem location?
Your phone’s GPS will automatically find your location and use that as the problem location. To
change the location, press and hold the map marker to drag it to the desired address. Then click OK at
the top right of the screen.
If you take a photo of the problem and then change your location before submitting the report, be
sure to point the map marker to the correct location of the problem.
How do I turn on GPS location for my phone?
On your phone’s Settings, look for Location Services & enable the GPS locator service.
How do I navigate the app & enter data?
This app works the same way other mobile apps do. Tap the icon on the home page of the app to
create a “New Report”; find “Recent” service requests that have been entered via Smartphone; see
other service requests you have created under “My Reports”; see your favorite service requests under
“My Favorites”; and register your contact information by tapping the “Reporter” icon and completing
the requested information.
Will I be charged for using the Smartphone app?
There is no charge for downloading or using the Smartphone app.
How does a Property Management Company get licensed?
The City of Tempe does not issue licenses to property management companies. Tempe issues its licenses to the owner of the property. A landlord may have their Tax Reports, Account Renewals, Bills and any other Tempe Tax correspondence mailed to their property management company.
What is the Tax & License address?
Our mailing address is:
Tax & License
City of Tempe
PO Box 5002
Tempe AZ 85281
Our building address is:
Tax & License
City of Tempe
20 E 6th Street, Third Floor
Tempe AZ 85281
Zoning districts classify, regulate, restrict, and combine uses that encourage compatibility of land uses close to one another. The district regulates development standards pertaining to the intensity of land uses and development, height and bulk of buildings and structures, and area of yards and other open areas between buildings and structure.
How do I request a street light?
Contact our streetlight coordinator, Alan Rady at 480-350-8033.
FIT: How do I file a claim against the City?
Contact the Risk Management Division of the Finance and Technology Department, at 480-350-8321.
FIT: Who do I call to turn on/off water service?
To start water and sewer service or to transfer service please call the Finance and Technology's Customer Services division and a representative will be happy to assist you (480) 350-8361. Customer Services requires a minimum of 24 hours advanced notice to make changes to service.
FIT: What are your hours?
Hours are from 7 a.m. to 5 p.m. Monday through Friday, except the following 2012 holidays:
January 2, 16
November 12, 22, 23
What are the effects of bath salts?
Baths salts are a serious problem across the United States, and Tempe is no exception. While some of the chemicals making up bath salts can be technically legal, the effects can be deadly. Baths salts are made up of beta-keto amphetamines, synthetic chemicals that mimic cathinone in the Khat plant. These are very powerful stimulants which cause rapid metabolism and dangerously high body temperatures of 107 degrees. Under the influence of bath salts, the body’s metabolism can be so extreme as to render the patient incapable of taking in enough oxygen to prevent cellular suffocation resulting in potentially fatal heart arrhythmias. Signs of a person on bath salts include ranting, removal of clothing and delirium. This is considered a medical emergency and people should call 9-1-1, when encountering a person on bath salts.
Do I need to apply for a new tax license when I change locations within Tempe?
Yes - when you move from one Tempe location to another, you need to apply for a new Tempe tax license. Per Tempe Tax Code Section 16-310(b), a license is not transferable between owners or locations.
Does Tempe issue Business Licenses?
The City of Tempe does not issue a license to every business operating within Tempe. We do issue a Privilege (Sales) and Use Tax license to every business that is conducting a taxable activity. In addition, if a business may be subject to regulatory licenses.
Do Property Managers Need to be Licensed?
The City of Tempe does nopt license property managers. Privilege (sales) Tax Licenses need to be applied for by the owners of the property. The owners may elect to have their Property Manager as the mailing address for the Tax Reports, License Renewals, Bills and other Tax Correspondence.
Does the Fire, Medical, Rescue Department install or assist with car seats?
Tempe Fire, Medical, Rescue Department personnel are available Monday through Friday to inspect your car seat to make sure it's properly installed. To make an appointment to get a car seat checked for free, contact Monique Bonfiglio or call (480) 858-7230.
Are grills allowed to be used on apartment balconies?
The Uniform Fire Code, adopted by the City of Tempe, prohibits grilling on patios and balconies in multi-family complexes. Learn more on our cooking safety page.
How do I get a job with the Tempe Fire, Medical, Rescue Department?
Selection Process Overview: Qualified applicants will be invited to participate in a written examination. Applicants who pass the written exam become eligible for a first level interview. Applicants who are selected will go on for a second level interview. After the second level interview, applicants who are selected will be scheduled for a candidate physical ability test. Applicants who pass the CPAT are placed on an eligibility list. As openings occur, firefighter recruits musts complete a 12 week academy and are then placed in the field as probationary firefighters for a period of 12 months. Successful completion of all phases of the selection process does NOT automatically guarantee a position with the City of Tempe Fire, Medical and Rescue Department. Position vacancies, academy class size and time constraints dictate if a candidate will be hired.
How is the Tempe Fire, Medical, Rescue Department Organized?
Fire, Medical, Rescue Department services include emergency medical, fire suppression, hazardous materials response, fire prevention, public education and organization-wide disaster preparedness activities. Tempe has six fire stations housing eight engine companies, two ladder companies, one scene support and one battalion chief. Each of the ladder and engine companies are staffed around the clock with four firefighters. All firefighters are certified emergency medical technicians and hazardous materials "first responders." Visit our "How we are organized" web page.
Who should I call if I have bees in my yard or house?
DO NOT call the fire department to remove bee colonies or hives. If you want bees removed, look in the yellow pages under "bee removal" or "beekeepers." Only call the Fire, Medical, Rescue Department if it's a medical emergency.
What are the fuel dispensing and propane exchange permit fees?
Fuel Dispensing and Propane Exchange Permit Fees: The Tempe Fire Department conducts annual fuel dispensing and propane exchange inspections at all applicable businesses within Tempe. The inspection is a requirement to obtain annual permits, which allows the place of business to dispense fuel and/or exchange propane within the City of Tempe. The annual fee for the 2012 fuel dispensing permit is $100 and the annual fee for the propane exchange permit is $75. Annual fuel dispensing and propane exchange permits are mandatory as approved by the Tempe City Council in 2009. Dispensing fuel or propane exchanges without a permit is prohibited. Failure to obtain annual permits may result in a citation or legal action. Violation of the Tempe City code, Section 14-25, is a Class 1 misdemeanor punishable by a fine not to exceed $2,500 or imprisonment not exceeding ninety days, or both. For more information, call Fire Prevention at 480-858-7230.
Do you have staff that will come out and talk to neighborhood or community groups?
Yes. The Tempe Fire Department is committed to providing the community with life safety education by teaching prevention in order to reduce life and property loss in the community. Our Education Specialists are available to make presentations to schools, organizations or businesses. Below are some of the programs that are provided to the community.
Fall and Fire Safety for our Older Adult Population
Health and Safety Fairs
Car Seat Checks
Where can I get a free blood pressure reading?
Tempe Fire Department personnel are available seven days a week to take blood pressure readings for free. Residents can stop by any of the Tempe fire stations listed below from 8 a.m. to 6 p.m.
• Station 1, 1450 E. Apache Boulevard
• Station 2, 3025 S. Hardy Drive
• Station 3, 5440 S. McClintock Drive
• Station 4, 300 E. Elliot Road
• Station 5, 723 E. Curry Road
• Station 6, 655 S. Ash Avenue
Residents should ring the doorbell located near the main entrance of the fire station. No appointment is necessary. There will be times when firefighters will be out of the station responding to emergency calls. If the crew is away from the station, check back at a later time or try another station.
Does the Fire, Medical, Rescue Department have a disaster supply kit checklist?
How do I volunteer to help the Fire, Medical, Rescue Department?
Local governments prepare for emergencies. However, there are emergency situations that can overwhelm the Fire, Medical, Rescue Department’s immediate response capability. While adjacent jurisdictions, State and Federal resources can be activated, there may be a delay in them getting to those who need it. The primary reason for Community Emergency Response Team (CERT) training is to give people the decision-making and physical skills to offer immediate assistance to the community. While people will respond to others in need without the training, the goal of the CERT program is to help them do so effectively without placing themselves in unnecessary danger. If a disastrous event overwhelms or delays the Fire Department, CERT members can assist others by applying the basic response tools that they learned during training. These skills can help save and sustain lives following a disaster until help arrives. For the more information call 480-858-7230.
To schedule a tour of any of our fire stations or facilities, please call one of our Education Specialists at 480-858-7230. Please have the following information available before calling:
• The date and time you would like to visit the station/facility.
• Which station/facility you would like to visit.
• Number of people and their ages.
We never take a truck out of service for tours so if you arrive at the station and there is no one there, it is because they have been called to an emergency. Or during your tour, if they get a call, they will ask you to leave before the tour is over. Please remember our first priority is the assist the residents of our community in emergency situations.
What fireworks are legal in Tempe?
All fireworks except sparklers and confetti poppers are illegal in the Tempe.
New construction plans review and inspections are conducted by two of our Senior Fire Inspectors, they are located at the Building Safety Division of the Community Services Department, which is located at the Tempe City Hall, East Garden Level, 31 East Fifth Street. Inspections related to fire protection include:
• Automatic Fire Extinguishing Systems (AFES), or fire sprinklers, including Fire Pumps and Standpipes
• Fire Alarm Systems
• Occupancy classifications for the use or storage of Hazardous Materials
• Installation or Removal of Tanks for liquid motor fuels and LPG, LNG, CNG
• High-Piled Combustible Storage Occupancies
• Kitchen Hood Fire Protection Systems
• Paint Spray Booths and associated systems
• Special Agent Fire Protection Systems
• Compressed Gas or Medical Gas Systems
The Fire Prevention Division manages the Company Inspection Program, which consists of assigning each engine and ladder companies with a list of occupancies in their management district to inspect. These occupancies consist of commercial buildings, strip malls and office complexes and are inspected on a quarterly basis. We also conduct inspections on those business that require a state or city license like; day care centers, group homes, residential care facilities, bars, taverns and restaurants. Restaurants and bars are also visited monthly by a team of Fire Inspectors on routine night inspections. Occupancy loads, and proper exiting are of primary concern during these inspections.
Infant safe haven laws were enacted as an incentive for mothers to have a place where they can safely relinquish their babies. Safe haven laws allow the parent to remain anonymous and to be shielded from prosecution for abandonment in exchange for surrendering the baby to a safe haven. Parents can surrender their baby, up to 3 days old, with no questions asked. In order to be protected under the safe haven law you must physically hand your baby to a member of a safe haven facility.
Safe havens in Tempe include Tempe St. Luke’s Hospital located at 1500 S. Mill Avenue or any of the Tempe fire stations listed below.
• Station 1, 1450 E. Apache Blvd.
• Station 2, 3025 S. Hardy Drive
• Station 3, 5440 S. McClintock Drive
• Station 4, 300 E. Elliot Road
• Station 5, 723 E. Curry Road
• Station 6, 655 S. Ash Ave.
If there is no one at the fire station, it is important to use the red emergency phone located outside the station to call 911. Let the operator know that you are requesting to leave your baby at the safe haven at the fire station you are calling from and that no one is there. The 911 operator will notify a fire crew in the area to return to the station so that you can physically hand the baby to them. You can remain anonymous and no questions will be asked.
How do I get a tent or canopy permit?
Tents and temporary structures having an area in excess of 400 square feet and canopies in excess of 900 square feet must meet the requirements of Chapter 24 of the 2006 International Fire Code and require approval from the Fire Prevention Office. If you wish to erect a tent or canopy, complete the Tent/Canopy Permit online form and submit it along with a clean, accurate, detailed site plan (plans which are not legible will be rejected) to email@example.com at least 10 working days before the tent/canopy is to be erected. Permit fees are: $350 for first tent/canopy; $250 for each additional tent/canopy.
How do I get help for hoarding?
Tempe firefighters have encountered many cases of hoarding. It’s a dangerous trend that risks the lives of firefighters and residents alike. According to Hartford Hospital, compulsive hoarding may affect up to two million people in the United States. Obsessive hoarding can cost thousands of dollars and isolate people from their friends and family.
People with friends or loved ones who may have a problem with hoarding can seek help from the Arizona Hoarding Task Force at www.azhoarding.com. Arizona Hoarding Task Force provides guidance in finding support groups and personal organization services. Tempe residents also can find help through CARE 7 – City of Tempe Crisis Response Team at 480-350-8004 or www.tempe.gov/care7.
Carbon monoxide (CO) is an odorless, colorless, deadly gas. It can kill you before you know it because you can't see it, taste it or smell it. When CO is breathed in by an individual, it accumulates in the blood and forms a toxic compound known as carboxyhemoglobin (COHb). Hemoglobin carries oxygen in the bloodstream to cells and tissues. Carbon monoxide attaches itself to hemoglobin and displaces the oxygen that the body organs need.
Carboxyhemoglobin can cause headaches, fatigue, nausea, dizzy spells, confusion and irritability. Later stages of CO poisoning can cause vomiting, loss of consciousness and eventually brain damage or death. Appliances such as furnaces, space heaters, clothes dryers, ranges, ovens, water heaters, charcoal grills, fireplaces and wood burning stoves produce CO. Carbon monoxide usually is vented to the outside if appliances function correctly and the home is vented properly. Problems occur when the furnace heat exchanger crack or vents and chimneys become blocked.
The Tempe Fire Department recommends installing at least one carbon monoxide detector with an audible alarm near the bedrooms. If a home has more than one story, a detector should be placed on each story.
There are several name brands available including Underwriters Laboratories (UL) and Factory Mutual (FM). Smoke alarms are available for the hearing impaired and can be purchased through your local fire equipment companies. It's important that you follow the manufacturer's recommendations for installation, testing and maintenance. Visit our smoke alarm web page.
How often should a fire extinguisher be replaced/serviced?
Business If an extinguisher is brand new, it needs to be visually checked monthly by the business owner. If the owner does not want to take on that responsibility, they need to have it serviced annually. Every 6 years a full servicing should be done, and every 12 years a hydrostatic test should be done. It is often a better deal to buy a new extinguisher at the 6 and 12 year marks.
Residential There are no requirements for personal residences, but it is recommended that they be visually checked every year to make sure there are no cracks or rust and to make sure the pin is still in the green. After 10 years or so the extinguisher should be replaced.
Tempe participates in an automatic aid system with 26 other fire departments in the Phoenix area. Automatic aid means the closest unit is dispatched using GPS to an emergency regardless of jurisdiction. For example, if a fire is on the Tempe/Mesa border and Tempe Fire, Medical, Rescue is closer to the incident than Mesa, Tempe will respond. This decreases response times, provides the department with unlimited resources, and is a more efficient and effective use of resources throughout the Phoenix area.
Is the Tempe Fire, Medical, Rescue Department internationally accredited?
Yes. The Tempe Fire, Medical, Rescue Department was the first Internationally Accredited Department in the nation, and we are fully accredited through the Commission on Fire Accreditation International. The Tempe Fire, Medical and Rescue Department has an ISO rating of 2. Tempe is one of 585 in the country to achieve this high rating and has maintained this rating since 1982, which speaks to the Department’s fire suppression capabilities.
How do I report an emergency?
9-1-1 is the phone number to call to report a fire, police or medical emergency. 9-1-1 is initially answered by the Tempe Police Department, regardless of the emergency you are reporting. However, if you are reporting a fire or medical emergency, you will immediately be connected to a Fire, Medical, Rescue Department.
What devices are available to help people with disabilities escape a fire?
Secure Lockbox Program - The Lockbox Program is designed to allow fire and emergency personnel access into your home in an emergency situation where the likelihood of forced entry is likely. The Lockbox Program is primarily for seniors who live alone, have a physical disability or a medical condition. Your personal information and access instructions are linked to each lockbox stored in the Fire, Medical, Rescue Department's database. This allows for storage of confidential information and creates a systematic emergency response. Lockbox combinations are confidential. Residents are asked to place a house key in the lockbox so that emergency personnel can easily access the home. This program is free to qualifying residents.
The Vial of Life Program - In an emergency situation, immediate access to medical information can literally save a life. You can assist first responders by giving them information they need. This service allows you to fill out a personal information form which includes patient medical and health information needed by first responders. The completed form goes into a "vial" and is then placed on the top shelf inside refrigerator and a magnet is placed on the outside of the refrigerator door. First responders are trained to look at the refrigerator door for the magnet. Upon seeing the magnet, they know that important information is waiting inside the refrigerator. This program is free to qualifying residents.
To get a Lockbox or Vial of Life, call (480) 350-2704.
How do I find out about a street closure or restriction?
1) Tempe Transit Store, 200 E. Fifth Street, 1st floor
Open Monday through Friday from 8 a.m. to 5 p.m. Closed on major holidays. Local and reduced all-day, 7-day, 31-day bus passes are available for purchase. Acceptable forms of payment include cash, VISA and MasterCard.
2) Passes can also be purchased at any light rail stop (kiosk).
HR: How do I verify employment for a City employee?
Please call our Employment Verification hotline at 480-350-8605 or fax a verification request to 480-350-8060.
HR: Where is Human Resources located?
The City of Tempe Human Resources Department is located at 20 E. Sixth Street, First Floor, Tempe, AZ 85281. Our hours of operation are 7:30 am to 5:00 pm, Monday-Friday (excluding holidays).
HR: What are the salary ranges for City employees?
Please visit our Pay Plan webpage to view information on salary ranges for City employees.
HR: How do I know what jobs are available with the City of Tempe?
Please visit our jobs site and click on "Current Jobs Available" to view our current listing of regular and temporary positions available.
HR: If I have questions about a posted job opportunity, who can I call?
Most questions can be answered by reading the job bulletin thoroughly. If you have questions after reading the bulletin, please contact the office listed on the job bulletin for assistance. If there is no contact information on the bulletin, please contact Human Resources at firstname.lastname@example.org or 480-350-8276 for assistance.
CAO - Can a citizen receive legal advice from the City Attorney’s Office?
Generally, no. Attorneys in the City Attorney’s Office serve as the attorneys for City government and City officials, rather than for individual citizens. Individuals normally must retain their own attorneys for legal advice and representation.
CAO - I have a legal question/problem, who can I speak to?
The Tempe City Attorney’s Office is open Monday – Friday from 8 a.m. to 5 p.m.
CAO - How do I meet with the City Attorney, Deputy City Attorney, Assistant City?
Please call 480-350-8227 to request a meeting to discuss your city related issue with the City Attorney, Deputy City Attorney or Assistant City Attorney.
CAO - How do I schedule an appointment with a Prosecutor or Victims' Rights Specialist?
The Prosecutor and Victims' Rights Specialist can only discuss a case with the defendant (not represented by an attorney), a witness or a victim. To request an appointment with a Prosecutor, please call 480-350-8280. To request an appointment with the Victims' Rights Specialist, please call 480-350-8285.
CAO - How can I obtain Victims' Rights forms?
The following Victims' Rights forms are available online at City Attorney's Office: Request to Invoke Victims Rights; Victim Impact Statement; and Victim Services Statement. You may also contact the Victims' Rights Specialist at 480-350-8285.
CAO - How do I file a complaint on a business I believe is committing fraud?
Contact the Arizona Attorney General’s Office, Consumer Fraud Division, at 602-542-5763 or visit www.azag.gov/consumer/.
CAO - How can I get assistance with a Landlord/Tenant issue?
Contact the Risk Management Division of the Finance and Technology Department, at 480-380-8321.
CAO - I believe that I am the victim of a criminal offense. How do I report the offense?
The Prosecutor’s Office is not an investigatory agency. The Tempe Police Department investigates criminal offenses. You should report all suspected criminal activity to the Tempe Police Department's non-emergency number at 480-350-8311. In the event of an emergency or a life threatening situation, please call 9-1-1.
CAO - I want to continue a court date. How do I do that?
All continuances must be granted by the City Court. You must file an appropriate motion with the City Court. You can pick up forms from the Clerk of the Court.
CAO - Where should I take complaints against a City department?
In general, if you think a City department is doing something it should not, or not doing something it should, you should contact the head of that department. Because other City departments are not supervised by the City Attorney, this office can typically address complaints only about our own employees. You may also contact the City Manager’s Office at 480-350-8221 or visit City Manager's Office if you have already contacted the Department Manager.
HR: How can I sign up to be notified when a new job opportunity is posted?
Please visit the City's "e-notifier" page to sign up for automatic email notifications of new regular job postings.
The Tempe Public Library accepts donations of books and other materials. Donated materials not selected for addition to the Library’s collection will be given to the Friends of the Tempe Public Library and sold through their book sale. Read more.
While Tempe Public Library cannot promise to purchase everything that is asked for, we will make every reasonable effort to honor your request.
Library - How do I download Library eBooks, music & movies?
Tempe Public Library works with several online vendors to provide eBooks, music and movies for your eReader, PC, laptop, MP3 player or supported smartphone. Download from thousands of bestsellers and classics, fiction and non-fiction. Click on our eBooks & Digital Materials page for more information.
Most downloads will require a valid Tempe Public Library card and PIN.
Library - How do I use wireless Internet at the Library?