|
PERMIT CENTER/ FRONT COUNTER |
Courteous Staff |
|
|
Accessibility to
Information
(customer handouts,
permit information, etc.) |
|
|
Telephone Experience |
|
|
Professionalism |
|
|
Knowledgeable |
|
|
Timeliness of
Service |
|
|
|
|
|
|
PLAN REVIEW
|
Courteous Staff |
|
|
Staff Availability
(calls
returned, scheduled appointments, etc.) |
|
|
Clear/Precise Communication |
|
|
Professionalism |
|
|
Knowledgeable |
|
|
Timeliness of
Service |
|
|
|
|
|
|
INSPECTIONS
|
Courteous Staff |
|
|
Clear/Precise Communication |
|
|
Telephone Experience |
|
|
Professionalism |
|
|
Knowledgeable |
|
|
Timeliness of
Service |
|
